Welcome to the TMI Logistics website. By accessing, browsing, or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue use of the website.

1. About TMI Logistics

TMI Logistics (TransSolutions Management Inc.) provides logistics and supply chain solutions, including but not limited to:

• Warehousing and Storage

• Fulfillment and Distribution

• Nationwide Delivery Services

• Inventory Management

• E-Commerce Management

• Value-Added Logistics Services

All information presented on this website is intended for general informational purposes only.

2. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website.

You shall not:

• Attempt to gain unauthorized access to website systems

• Upload malicious software, viruses, or harmful code

• Use the website for fraudulent or unlawful activities

• Copy, distribute, or reproduce website content without written permission

3. Quotations and Service Proposals

Any quotation, proposal, estimate, or pricing displayed or communicated through the website:

• Is subject to change without prior notice

• Does not constitute a binding agreement

• May vary depending on shipment volume, storage requirements, location, and service scope

A separate service agreement may be required before the commencement of logistics services.

4. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipment, inventory, and contact information

• Ensuring goods comply with applicable laws and regulations

• Properly packaging goods unless packaging services are specifically contracted

• Declaring any hazardous, restricted, or regulated materials

TMI Logistics reserves the right to refuse any shipment that violates applicable laws or poses operational or safety risks.

5. Intellectual Property

All website content including text, logos, graphics, photographs, service descriptions, and branding are the property of TMI Logistics unless otherwise stated.

No content may be copied, reproduced, or used without prior written consent.

6. Limitation of Liability

While TMI Logistics strives to maintain accurate information on this website, we do not guarantee that all content is complete, accurate, or current at all times.

To the fullest extent permitted by law, TMI Logistics shall not be liable for:

• Website interruptions or downtime

• Losses arising from reliance on website information

• Indirect, incidental, or consequential damages arising from website use

7. Third-Party Links

This website may contain links to third-party websites. TMI Logistics is not responsible for the content, security, or privacy practices of those websites.

8. Changes to Terms

TMI Logistics may revise these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any updates.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.

TMI Logistics respects your privacy and is committed to protecting your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information We Collect

When you visit our website or contact us, we may collect:

Personal Information

• Full Name

• Company Name

• Email Address

• Mobile Number

• Business Address

• Other information voluntarily submitted through forms or inquiries

Technical Information

• IP Address

• Browser Type

• Device Information

• Website Usage Data

• Cookies and Analytics Information

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and quotation requests

• Provide logistics and supply chain services

• Improve website performance and user experience

• Process service agreements and transactions

• Communicate service updates and operational notices

• Comply with legal and regulatory requirements

3. Information Sharing

TMI Logistics does not sell personal information.

Information may be shared only with:

• Authorized employees and representatives

• Logistics partners and service providers involved in service fulfillment

• Government agencies when legally required

• Professional advisers, auditors, or legal counsel as necessary

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

Personal information will be retained only for as long as necessary to fulfill business, legal, or regulatory requirements.

6. Your Rights

Under the Data Privacy Act, you may:

• Request access to your personal information

• Request correction of inaccurate data

• Request deletion of information where legally permissible

• Withdraw consent for processing where applicable

Requests may be submitted through our contact information below.

7. Cookies

Our website may use cookies and analytics tools to improve functionality and user experience.

You may modify your browser settings to disable cookies; however, certain website features may not function properly.

8. Third-Party Websites

Our website may contain links to external websites. TMI Logistics is not responsible for the privacy practices of third-party websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on thi

At TMI Logistics, we strive to deliver reliable logistics, warehousing, fulfillment, and supply chain services. This Return and Refund Policy outlines the circumstances under which refunds or service adjustments may be considered.

1. Service-Based Nature of Business

TMI Logistics primarily provides logistics and supply chain services rather than retail products. As such, refunds are generally evaluated based on the specific service agreement entered into between TMI Logistics and the client.

2. Eligibility for Refunds

Refund requests may be considered when:

• A service paid for was not rendered due to a fault attributable to TMI Logistics

• Duplicate payments were made

• Billing errors occurred

• Services were canceled by TMI Logistics before commencement

Supporting documentation may be required before processing any refund request.

3. Non-Refundable Services

Refunds will generally not be provided for:

• Completed services

• Storage fees already incurred

• Delivery services successfully completed

• Customer-requested cancellations after service execution has begun

• Costs arising from inaccurate information provided by the customer

• Delays caused by force majeure events or circumstances beyond TMI Logistics' reasonable control

4. Claims for Damaged or Lost Goods

Claims involving damaged, missing, or lost goods must:

• Be reported within seven (7) calendar days from receipt of goods

• Include supporting evidence such as photographs, delivery receipts, and incident details

• Be subject to investigation by TMI Logistics

Compensation, if applicable, shall be governed by the service agreement and applicable laws.

5. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Processing time may take approximately fifteen (15) to thirty (30) business days depending on banking and administrative procedures.

6. Service Disputes

If you believe there has been an error in billing or service delivery, please contact us immediately so that we can review and resolve the matter promptly.